Exploring culture and technology: Day 2

As has happened every time I have attended the Summer Institute for Intercultural Communication (SIIC), insights are emerging about my cultural edges. There is nothing like being immersed in an experience with people from around the world to surface opportunities for growth!

I can only begin to skim the surface of the learning. Cross-cultural dialogue unfolds over time for me. I understand on a simple level what I am learning today, but I know it will seep in and affect my behavior over a longer period of time.

Worldprism

We spend much of the day exploring cultural dimensions and how they might impact our communication over technology. Using the Worldprism™, each class member played the role of cultural informant for the country they were born in. We took our best guess about where the business culture fell on average in the different countries.

The conversations were very rich. We were not looking to identify simple lists of what to do in specific countries, but rather to look at the factors that might be influencing communication. To begin to understand the type of drivers which might be under particular responses, and to learn what in our own behavior over technology may be difficult for others. I’ll have to spend some time combing through the notes to organize our collective thoughts.

Identifying my people

I was on the USA team. At the end of the part where we were charting the USA, I commented that I felt like a deviant. While I recognized the pattern, I was also aware how I felt different. Then I saw the French Canadian from Quebec chart. My grandparents were French Canadian, and though I only knew one of them, I see now how their norms have passed through to me. I had never heard someone speak from this perspective before. I always wondered why descriptions of French and Canadian separately had never felt familiar to me.

There was part of me that felt very emotional, like I had found my people. Ok, so I realize that part is very US American. It takes many of us quite a while to discover and define our cultural identities. Many other aspects are very clear to me, but this national piece has been elusive.

Our first virtual team experiment

I’m on the technology in business team. We are working virtually (in theory) on a project to explore how to identify and intervene when things go poorly. We ended the day with an hour working on our project over Google Chat. Lets just say that we experienced a full range of the things that go wrong on virtual teams. I think we are doing action research. Just a few things we noticed:

What created challenges

  1. hadn’t thought about process or content
  2. got into trouble right away, but kept going anyway
  3. were answering different questions
  4. German Google was not working technically (no indication in US chat windows)
  5. assumed universal chat vocabulary which wasn’t true
  6. no one was responsible for checking in around technology
  7. no common cohesive problem
  8. no defined roles
  9. no direction
  10. no turn taking
  11. no clear facilitator

And after an hour of struggling, we are resorting to email since we have a deliverable on Friday. I no longer wonder why business doesn’t adopt more technology! Oh did I mention we ended up in the hall talking face to face?

Have you experienced any of these challenges? What did you do?

One of our class members is also reflecting on the class here.

Also see: Exploring Culture and Technology Day 1

Exploring Culture and Technology: Day 3

Exploring Culture and Technology

Today was the first day of a five day workshop I am attending on Culture, Technology, and Communication in the Global Workplace. It’s being held at the Summer Institute for Intercultural Communication (SIIC) in Portland Oregon.

One of the things I find very special about this particular setting is the people who assemble here, from all around the world, yet all passionate about learning about each other. There are people working a wide variety of settings: education, business, non-profit, ngo’s.

Global Perspectives from global citizens

My day started hearing from the institute faculty who are teaching a range of workshops on diversity, inclusion, cross-cultural, and intercultural communication. Each shared something they have been thinking about, or what I think of how they are changing their little corner of the world. The interns follow, professionals in their own right, greeting us in the many languages they speak, from the countries they have lived in. Can’t remember how many, but more than 35.

Starting Class

To get us fully engaged in understanding the challenges of global teams, our faculty Terence Brake from tmaworld broke us into two teams. All but one person on each team was blindfolded. The rest of us where told we had something to find near us, which we were to assemble once we found it.

This was a very effective exercise to force us to communicate clearly (or not), find ways to connect and collaborate (or not), and challenge all sorts of assumptions. It was not easy, even though we were able to actually reach out and touch each other, giving us another sense we would not have over technology.

We’ll be exploring all week

I’ll be working with my team to investigate a number of technologies, and investigating the cross-cultural implications of the choices we make. My small group is particularly interested in exploring what we can do when the online communication starts going bad. How do we tell? What can we do about it?

Any insights? What are the signs you look for to tell something is wrong in a conversation using technology?

Defining culture by what it is not

A white guy’s growing understanding of diversity

How can we define culture by what it is not? After all, don’t we define culture based on what it is such as our values, languages, religions, etc? Anthropologists talk of worldview, which also includes basic assumptions about how things work. Values are derivative of worldview.

I’m going to share with you how I learned a little about my European American culture through a story a friend told me recently and how I came to see my own culture a little clearer because of what it isn’t.

But before I do, let me give you some things to snack on.

A little about me

I am a European American male. 51 years old. My parents are from Irish and Scottish stock. I was raised and spent most of my life in the Northeast. Now living in the Pacific Northwest.

You turkey! Photo by xiao heatherVerbalizing European American culture

I know when I’m asked to talk about my culture, I sometimes have difficulty doing so. I have to think about it and usually come up with some kind of generic answer. I have heard the same sorts of responses from other European Americans (EA).

For example these are some of the responses I have given and have also heard other EA’s say.

  • I’m American
  • We’re all Americans (When we start to drill down into this response, we don’t have to go very far to discover that there are big differences in what this means depending on who is speaking

I celebrate

  • The 4th of July
  • Thanksgiving
  • Christmas

In my family we acknowledged our Irish background by celebrating St Patrick’s Day. My stomach still turns over when I think of all that over-boiled corned beef and cabbage I was made to eat.

Somehow all of these things leave me with a feeling that something is missing. There’s more to the story, but I can’t put my finger on it.

St. Louis Blues - Photo by code poet  / Jim

Lost in St Louis

As I mentioned, a friend told me a story recently that gave me greater insight into my own culture. Let’s call him Michael.

Michael is from the Northwest and holds numerous high level degrees. The word brilliant comes to mind when I think about him. A thirst for knowledge, curiosity, and making relevance of the world has been his path through life.

A number of years ago, Michael attended a professional conference in St Louis, Missouri. He decides to save money by taking a bus instead of a taxi to his hotel. Unfortunately, he finds out that the bus line ends far away from his hotel. Now he is lost and is walking around trying to find another connection to his hotel. After an hour of walking in business attire, he finds himself on the edge of Washington University. Michael has never been to this city, so everything is new.

At some point in his wanderings, he notices a sheriff is following him. What makes the act so apparent is that the sheriff is in an official car and driving at the speed Michael is walking. There is no attempt to conceal the surveillance. Michael makes nothing of this at first chalking it up to a bored cop with nothing better to do.

After two, or has it been three, hours of this, Michael is feeling panicked. He cannot understand why he has drawn the attention of this sheriff. He has no history in St. Louis, so no reason to be harassed. He is well dressed and has broken no laws. He is a professional not some street thug in need of chaperoning.

He is lost and feeling desperate. He tries to call a cab from a phone booth, but the cab company wants to know ‘where’r you at’. He doesn’t understand the question. He’s telling them the location. He goes into an Asian restaurant to get change to call another cab. The workers look at him with fear and suspicion. They nervously inspect his money and give him change. Finally someone tells him that in St. Louis, cabs will only pick up people at a specific location such as at a restaurant. Unwritten rules.

What Michael didn’t know at the time was that the county had a sort of curfew in effect. The curfew was not geared towards protecting children by ensuring they were home at a safe hour. It was a local rule aimed at keeping specific groups of people off the streets. There were no signs spelling out the curfew guidelines, so only the locals would know of its existence.

The one qualification a person had to have for the curfew to apply to them was being non-white. You see, Michael is African American. He didn’t know the rules that governed African Americans in that part of the country, because they were enforced but not advertised like so many of these types of rules..

Defining culture by what it’s not

Hearing this story helped me to understand my European American culture better not because I had never heard of this sort of experience before. It helped me, because I realized that I would never expect this to happen to me. It is not in my consciousness or part of my life experience.

What isn’t defines what is

In the art world, there is a term called negative space. It is used to describe the space around an object or form. Negative space is as important to the overall purpose of the work as is the primary focal point, because it gives the work context.

This term is not used as a value judgment. There is no good or bad, right or wrong. It is just context.

Michael’s story is, in a sense, the negative space that gives more context to my experience as a European American. It is about what my experience has not been.

reversing into me - Photo by Dani LurieA reverse view of injustice

Part of what all of this is about is coming to understand white privilege. For me, the concept of white privilege has been more about the conscious attitudes of European Americans.

What I’m realizing is that there is an unconscious aspect that has to do with what I don’t ever expect to happen to me. When I was young and had long hair, I did expect the possibility of being harassed by a redneck cop. If my hair had been short I wouldn’t have expected it. But what I never would have expected then or now is to be followed around for hours because of my skin color. It’s not in my consciousness.

I have been aware for a long time that there is discrimination for many people in housing, job promotions, getting credit, etc. Yet, as a European American I have never had the conscious expectation that any of this would happen to me.

For example, I would never expect to be discriminated against for:

  • Getting a job
  • Being promoted
  • Buying a car
  • Purchasing a house
  • Renting an apartment

I know this happens to others, but the possibility of it happening to me is not in my consciousness when I go about these activities. I never think to myself ‘I wonder if this person is going to treat me fairly because of my skin color’.

Polls- Questions by my students - Photo by foreignobsessedNo scientific poll needed

I think it’s pretty safe to say that we don’t need a scientific poll to say that many non-dominant groups have the expectation that they may face discrimination in everyday encounters.

This expectation is something that a big percentage of US citizens live with every day of their lives.

And even though we may not be consciously aware of it, not having an expectation that it could happen to us, partly defines European American culture. It’s the negative space of our culture or worldview. The part defined by what it is not.

Incremental learning and diversity

I have found that becoming culturally aware and learning about diversity is about gaining insight through many small, incremental steps. Generally speaking there aren’t a lot of big ah-ha moments, although Michael’s story might be one, because it has caused me to reflect deeply. The reverberations have been many.

For me, understanding diversity and culture is a life-long process. I don’t think I’ll ever arrive at a point where I can say I know what it’s all about. There are layers and layers to uncover. And the layers shift as societies shift. Everything is in movement. Consciousness evolves. Understanding evolves.

What’s your perspective?

  • How do you define your culture?
  • What is the ‘negative space’ or unconscious parts of understanding cultural?
  • What insights can you share to help others understand culture?

Power of Perception

Finding out what the words really mean

Overcast with tree

I was sitting at a holiday dinner with my husbands family. We had several generations there, all native Oregonians. Well, I guess technically my husband was born in Idaho when his Dad had a temporary job there, but since he moved back here at 6 months, I think he qualifies as close enough. Except for me. I was born in Boston, and grew up in New England, and have lived in several areas of the country.

We got to talking about a beautiful day. The Oregonians decided that 65 degrees and overcast was a beautiful day.

I thought they were crazy.

How could there possibly be a beautiful day without a bright blue sky? How could it possibly be beautiful when it was cold? I thought they were kidding. But they weren’t.

So what?

You might not think it matters, but there are all sorts of ways this affects my daily life with Oregonians. Especially my husband. To name a few.

  • He turns the air conditioner on when it hits 68 degreesNipping Dogs
  • I’m starting to get warm at 75 degrees, and turn off the air conditioner until it’s 80
  • I want to be outside in the middle of the day hiking and biking
  • He wants to wait until the sun has gone partially down
  • He puts on long pants and long sleeves to hide from the sun, then he’s too hot

We have a pretty playful attitude about all this, but we have a lot of motivation to find a way to accommodate the differences. What happens when people don’t have a serious commitment to one another?

(How many various answers do you think there are to the question “What is going on in the photo with these two dogs?”)

Shifting irritation to curiosity

One of the side benefits of working with VisualsSpeak is a deepening of my curiosity about how other people see things. After watching thousands of people interpret the same photos differently, I really get how unique each one of us is. Not that there aren’t patterns. But even if two people see one picture similarly, they’ll see another one totally different.

It’s much easier to miss the range of difference when we are communicating with just words. When my husband talks about a beautiful day, he’s not talking about anything I would agree with. But I was married to him for over 7 years before I really figured it out. I knew we had air conditioner wars, but understanding how fundamental the difference was and the range of implications is a process.

The first step to understanding is to really get an idea of what the other person is perceiving. Not easy. But it’s part of why magic happens when you use images. At least you have a concrete starting point to center the discussion around. You have a better chance of discovery.

Using photographs for strategic exploration

What makes a professional association culturally competent?

Peggy Pusch and I have been exploring cross-cultural effectiveness using VisualsSpeak for several months. Peggy is the Executive Director of the Society for Intercultural Education, Training and Research USA (SIETAR-USA). I am the Vice President of Outreach for the American Society for Training and Development Cascadia Chapter (ASTD-Cascadia).

SIETAR-USAThe SIETAR-USA board is multi-cultural and multinational. You can see they are diverse, and you can hear it in their accents. They are all involved with helping people reach across differences in their professional lives, although from the perspectives of different disciplines.

ASTD-Cascadia Logo

The ASTD-Cacscadia board appears to be more similar. Each member has some connection to training and development, across a variety of industries. Read more »

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